The National Bank of Rwanda officially launched the automated consumer protection solution developed by Proto and BFA Global with support from the Africa Digital Financial Inclusion Facility (ADFI). This AI-enabled chatbot named INTUMWA collects and resolves financial consumer complaints in Kinyarwanda, French and English across 591 banks and insurance companies.
Deputy Governor Soraya M. Hakuziyaremye said: "Our goal with INTUMWA is to have complaints resolved timely and adequately. It will increase satisfaction towards financial services and boost financial inclusion."
See event recording here: Monetary Policy and Financial Stability Statement August 2022. - YouTube
